We had purchased a software for student management from a Hyderabad based company Edusys Pvt Ltd. We had paid Rs. protected=protected via NEFT. The software was far from the promised solutions as marketed by the company's sales person Mr. Kranthi. We requested for the cancellation and refund within 3 days of software delivered and Edusys assured us of complete refund of Rs.protected=protected. But after fortnight days the company has transferred only Rs. protected=protected claiming balance amount as service charge without informing us in advance and failing to deliver their promised services.