We refer to your mail dated protected-March-protected, representing to review the claim no. protected, preferred for the treatment of enteric fever with urinary tract infection (UTI). The claim has been reviewed and observed from the information gathered that there is no round the clock facility available in this hospital. Thus, the hospital infrastructure is not complying with the terms and conditions as per the requirements of the policy issued to you. In these circumstances, we express our inability to consider your representation favourably. In case you are not satisfied with our decision and wish to pursue further, you have recourse to refer the matter to the Insurance Ombudsman of your region, the address of which is given below : Office of Insurance Ombudsman, 2/2 A, Universal Insurance Bldg, Asaf Ali Road, New Delhi - protected Tel: protected/protected Fax: protected Email Id: - firstname.lastname@example.org Areas: - Delhi, SIR YE LOG OBJECTIONS PER OBJECTION LAGA RAHE HAIN. KOI RESPONSE NAHI MIL RAHA HAI.