Dear Sir/Madam I was to travel to Canada for training purpose on protectedrd Mar protected for which I had applied for Canada tourist VISA through the APEX VISA PVT LTD based out of Pune on protected Feb protected but due to their negligence my file landed at Canadian Embassy , New Delhi which is not the case normally since I had US VISA already and trip was purely company sponsored and this agency(APEX) informed me that I will get VISA in protected/protected days but despite of paying the advance fee Rs protected and submitting all paper work on time they took stretched/own sweet time to process. More to this they assured us with false hopes that I will get VISA on time and that was last week of Feb protected. This was after that they started ignoring the numerous calls/emails leaving on our own fate and that's too despite o charging fee that was too higher than market. I tried to get in touch with their Regional manager Mr Ravi T and Ms Priyanks Gubrele at Pune office ( handling our case) but former was always busy in meetings and avoided my calls and once in a blue moon when he did , he kept telling us that it would be done and while the later said that they can not do anything apart from processing that's too wrongly. At last when I had lost hopes on them subsequent to the their ignorance and lack of knowledge , I had to approach the embassy directly and using our company resources I got the VISA on time. When I asked them to refund my money back they didn’t return and no response came despite of sending them regular reminder to them and their nodal officer and giving them ample time to find a solution. I am attaching fee receipt and a copy of email communications for your ready reference. Please take stern action on them so as not to repeat the same to somebody else and they have to return my money. Thanks for obliging me.