My trip ID is protected.My flight was cancelled by the jet airlines 5 days before my scheduled trip. I booked my ticket for Rs protected.So I initiated for refund. They told they have done my refund of Rs protected. But still I didn't get my refund amount. I called the customer care and they told me the amount has been refunded and gave me a reference number protected which my bank was not able to track down. I again called the customer care, and they told me to send the bank statement which I have already sent them and still I haven't got my refund and any mail from them.