Same thing happened with me. I have paid protected for redmi note 7 pro through phonepe and the money was debited. However, no confirmation from the merchant via sms/email. While chatting with them, I was informed that the product will reach me by May protectedth. But nobody is answering calls, no option to chat. Website itself has been closed. I believe many have been fooled by the Shoprishi.com. Please help us on this as I am unable to connect with shoprishi.com!!