I have booked hotel from oyo app with booking numbers MPKQprotected and OKZXprotected for protected to protectedth June protected, but they have ruined my Gangtok vacation. I waited for protected hours outside the OYO protected Tashi Norling with my wife and daughter after traveling long distance. Then also oyo have not given any resolution and their fake customer care people have just ignored my concern and put me on long hold with IVR several times. Then I searched many hotels as per my budget but i didn't found. After that I requested Hotel Tashi Norling for a room as It was getting late and I was with my family. Then they provided me room for protected/- rupees but it was not clean. Toilets were smelling, tiles was broken and bed sheets and pillow covers were dirty. My small daughter was afraid of going to toilet. My full trip was ruined by oyo rooms. I make booking in their app of amount paid :-Rs.1,protected/- and they have not given any resolution.