Not registering membership plan

I have contacted jeevan sampark for my daughter. After telephonic conversation they told me to pay protected for memebership plan. I have already paid protected/- But till now they have not opened my memebership account. They are giving false excuses saying that my profile was already opened before. After I have checked with my email id I found that the profile exist. But dont know who opened it. I have also told them if the profile has been opened than activate the memebership plan on that id. But till now they have done nothing. Rather they are giving false excuses. And they have also blocked my number. And also they me blocked in whatsapp. Please look into the matter.