Hi , This is Shubham Sapkal from Vadodara. I buy one smartphone which BlackBerry Ketone for this order no. protected-protected on this date protectedrd December protected when this order delivery to protectedth December protected I opened this box so what I seen there is not original smartphone but it's Dummy piece available and then I complain into Amazon customers care center and I request to replacement this product but it was also canceled from amazon team and then Amazon CRM team escalateation team was contact me and told me that we are investigating of behind this issue and find out root cause of this issue. Till date currently I'm not received any update and any resolution whenever I call in customer care although they are giving me answer our escalateation team contact to next protected hours but they are not contact till date . I request you please take action and I got resolution for this E-commerce site. Thanks, Shubham.