Did Not received my order

I had ordered a bag of rs protected from their site on protected January protected . I received a mail from the company saying that the order has been confirmed and the package will be delivered within protected days . When i click on the link the order status is showing pending. I had made the payment using payu money. I've sent them email and messages again and again but they aren't responding . When i tweeted on twitter against them they blocked me. I just want them to refund my money back . Aadil Raza C/o Justice Zaheer Hasan