I ordered Moto G4 Plus on protectedth may with order id ODprotected of www.2gud.com (This Shopping Site owned by Flipkart Internet Private Limited) and Paid amount Rs protected / through sbi internet banking with transaction Ref no -protectedIGAGFCLOG3 .This ordered is delivered by EKART Logistics on protectedth may,protected .After Receiving the product ,when i saw that this was not a moto g4 plus which i particularly ordered .it was a nokia keypad phone with charger and faulty battery .inner Product box was not a 2gud wrapping box ,it was not a ceal packed and not any wrapping celled.inner box is a unbranded green colour normal box.there is no warranty card or any bill/invoice in the inner box.in this way i was cheated and fraud by 2gud and it\'s seller. I have all proof and unboxing video and screenshot and all call recording with 2gud customer support .Then on same day I complained that matter to 2gud customer support with complained no -INprotected and request for return and refund with return Id -protected and pick up date was fixed to 1th june ,protected and refund mode was original payment mode during order placed time .But on 1th june ekart wish master came to pick up and denied to pick up and cancelled the pick up .Wish master told me that we got the return pick up request from 2gud.com but in this request they does not clearly mention the issue and they send us to pick up motorola mobile and they did not mention here any different brand and different item reason in our delivery Aplication.Wish master also told me that your complaint is you got different brand and item ,so why this 2gud sending us in this type of pick up request mentioning motorola brand name.After that i contacted with 2gud customer support on same day 1th june and told them the matter and 2gud customer support promised me telling that don\'t worry sir we know your issue very well and we further placing your return request with return id -protected and refund to original mode and pick up date fixed was by 3th june ,protected .after that on 3th june wish master came to pick up and denied with mentioning same fault by 2gud and cancelled the return pickup .Then i cantacted with 2gud.com customer support on same day 3th june .protected and the customer support told me that we are escalating your issue to our concerned and backend team with complaint no -INprotected and we will solve your issue with in protected to protected hours .then on 4th june ,Arpita srivastav from concerned team called me and told me that sir we solved the issue which was occuring during pick up by ekart and further we are placing your return request with return id -protected and refund mode is original payment mode .and pick up date was fixed by june 5th ,protected and she also told me that if same problem will occur when ekart wish master will come then you will tell them not to cancel the return pick up and immediately you will call us .after that on 5th june ,protected wish master came and same problem as above mentioned .I told to wish master not to cancel the return pick up as 2gud customer concerned team agent Arpita srivastav told me to do.so wish master rescheduled this pick up by 8th june and wish master told me that tell the 2gud customer support to contact with Ekart logistics Bandel chinsurah office with correcting their inappropriate return pick up request with detail clarification and correct cause and removing specific motorola brand name and mentioning wrong item with different brand and item for smooth pick up.so I contacted with 2gud support and told them this all fact and i also gave them wish master phone no which i received by 2gud by sms .during 5th to 8th june i contacted with them many times ,always they were telling give us protected to protected or protected to protected hours to solve the issue.complaint no is INprotected during 5th to 8th june .But no resolution from them . on 8th june wish master came and don\'t pick up and rescheduled by protectedth june .I contaceted many times with 2gud support but same drama by them as was in previous days.On protectedth june wish master came and don\'t pick up and rescheduled by protectedth june ,protected .i conplained further in 2gud with complaint no INprotected and contacted with them and also send email to them.but no result ,no resolution ,no successfull return pick up ,and i have not received my money Rs protected till now. from protectedth may to till Today protectedth june,protected i went through this complaint no -INprotected ,INprotected ,INprotected & INprotected and Return Id - 1.(protected ) ,2.(protected ) , 3.(protected and many many times i contacted with support team .I have all proof ie. unboxing video ,screenshots ,print ,and all tele communication recording with 2gud customer support and their concerned team.In this way they cheated and fraud with me and doing drama and harrassing and wasting my time.They are making money by the way of fraud & cheating with customer and maiking them fool .so you can return your wrong item if you can and if you are not able to return pick up due to above problem then it is the fault of your company .so why i am suffering for your fault.I want refund of my money as soon as possible.