Courier Service Harrasment

Hi, I bought a courier from Ebay India, which was soppose to deliver on protectednd, but after checking courier details the messaged appeared that office was closed at 5:protectedPM tought i was in office till 8.protected PM. after that i called the bluedart customer care they said i have to pick it up from their warehouse and was being rude, is it my job to get my courier from warehouse or courier company responsibility to deliver it to door step. and now they are being very rude and not delivering.