I booked an outstation Ola cab 2 days in advance for return trip from Delhi to Hissar starting to be picked up at 8 AM on protected February protected and to return by 3 PM on protected February protected. The estimate fare was shown as Rs protected/-. And at 7.protected AM when I checked the Ola app for vehicle particulars which is released one hour before the journey, I found that the driver had cancelled the trip. On being contacted, customer care asked me to rebook the cab. I did the rebooking and this time the earliest pick up time that I could select was shown as 9.protected AM thereby delaying the trip by 1 hour and protected minutes. I selected 9.protected AM as departure time and 5 PM as return time. Though I was to return earlier, but after checking various return times, I realised that the estimate fare continues to remain constant till 5 PM and so I selected 5 PM to prevent over charges. The estimate travel distance was shown as protected Kms and estimate fare was shown as Rs protected (all inclusive as per their rate card). Incidentally, “makemytrip” was showing a fare of aprox Rs protected/- for the same trip. That time I didnt take snapshot but similar trip now also on makemytrip shows it as Rs protected/- Snapshot attached. I proceeded with the journey and used the vehicle for additional protected Kms at Hissar for the work there. I returned by 3 PM (which was two hour earlier than the time selected) due to traffic in Delhi. And then I was surprised to see the bill showing Rs protected/-. When I checked the details it showed the breakdown as : - Base fare (for protected Km) – Rs protected.protected Additional Distance Charges (protected Kms) – Rs protected/- Additional Time Charges (protected Hours) – Rs protected/- Night time allowance – Rs protected/- Driver Allowance (2 days) – Rs protected/- Taxes – Rs protected.protected Play Convenience Fee – Rs protected/- Coupon - -protected/- (Minus) Total Rs protected/- I called up the customer care and they told me that they cant see the return time selected by me but the app had calculated the trip time as protected hours and hence has taken protected hours as extra. He confirmed that the earlier trip was selected for 1 day and 7 hours which was cancelled by the driver for which I had to re select the trip and also accepted that the fare difference between protected hours trip and 1 day 7 hours trip was only about Rs protected/-. The same can be checked from the snapshots of their app for similar trip now as attached. I told him that there was some problem with your app since the customer does not select or calculate the total time of the trip but only selects the departure and return time which is converted into running time by the app. And since my requirement was of over one day, which is clear from the earlier trip which was cancelled from their end resulting in need of re booking the trip, and also the fact that there is hardly any fare difference between protected hours and 1 day 7 hours, it does not stand to logic why would I be selecting protected hours. On the other hand, I proved it to them that the app has some problem because it is calculating base fare for protected Kms for Hissar return trip which it can not be since Hissar one way is about protected Kms. I tried all channels for discussions for about four hours. But they wouldnt listen and continued insisting that I have to pay Rs protected/-. I refused to pay the amount and now they have withheld the drivers money. The driver was a nice person and I dont want him to be penalized for no fault of his but also dont want Ola to take the customers for a ride. If I dont challenge them, tomorrow they will make it a routine to cheat customers. And we have nowhere to go except Ola or Uber. Can some learned friend advise further course of action without the driver suffering? I feel we, as active citizens, need to take some action before the only two online taxi service providers ie Ola and Uber start bluntly cheating us like this.