"ASUS APU DUAL CORE A6 ORDER ID:-ODprotected I ordered a laptop on protected October protected.That is delivered to me on protectedrd October protected.On protected October next day of delivery.I raise a return request for the delivered laptop because the specs of that laptop are different from the laptop shown on Flipkart.The CD/DVD writer is missing in the delivered product but shown in images & specs on Flipkart. The promised date for resolution for my return request is protected October protected.But on protected October protected my return request was cancelled and the reason for cancellation is that the seller is not able to fulfil your request on protected October protected. I again raise a return request and that request was again closed by Flipkart on protected October protected.Then I call Flipkart customer care center and again raise a request on protected October.The Flipkart seniors promise me to provide resolution before 3Nov protected.And I wait for 3 Nov protected.But on 3 November protected my request closed again and the reason for cancellation is same as others.That the seller is unable to fulfil your request.My return policy period was ended on 2 November protected.And I am not able to return my product.Then I call National Consumer Helpline and complaint against Flipkart about my issue and they tell me that your complaint is filed and you get your resolution as soon as possible from Flipkart . After that flipkart repersentatives call me and tell me that your order can replaced. I accept the replacement request and tell them to replace the product. But after three days when the courier boy came for delivery he had the same product and i refused to take the delivery of the product. Then i tell flipkart about this and they told me to cancel the replacement request and they cancel the request. In this case the serial number of laptop is not matching with the serial number on bill because they gave the s/o no. of laptop at the place of serial no. and they fraud with me. when i complain about flipkart on NATIONAL CONSUMER HELPLINE flipkart change the specs and images of laptop but before that i had take a screenshot of specs when they are visible on flipkart and the cd/dvd writer is included in that specs. I want my refund from flipkat that's why i am filling a complaint against Flipkart."