I have made a booking for iprotected in december, my case was delayed due to loan approval. but when i got the approval the "plaza hyundai" mathura road delhi was found shut down. I have contacted the respective sales person they refused any action. further i have raised the request in customer care, firstly the didn't raised any complaint and misguided me about the showroom. In meantime i bought another car. then again i called the customer care after 1 week of no update i was informed that my booking has been cancelled and out of protected rs only protected will be refunded, This is absolutely wrong as showroom got shut down and it wasnt my mistake. i had to rebook other car of other make and pay extra booking amount. Further my complaint was raised reference number: protected. but for whole 1.5 week there was no action when i recalled the customer care they discontinued my complaint and informed me that a senior will call back for further action, which never happened, I cant handle this harassment further and am forced to move to consumer court for action on it.