I am holding the credit card since last protected Years. I regularly paying the card bills on time through billdesk link available standard chartered bank website. for the april bill, the last date of payment was 5th of May protected, I have tried many times through their weblink of billdesk and the link was not working. I have disappointed and take the screenshot of error showing on the website. Later on I have made tried again next protected days, and finally when the billdesk link worked on 9th may protected, I have made payment immediately. I surprised to see the late payment charges Rs. protected+GST Rs. protected+interest Rs protected.protected + GST Rs protected.protected have been charges on my credit card. It was clearly bank error and they have wrongly penalize me by imposing late payment charges and interest. I have called and mailed many times to bank for reversal of wrong charges but they have denied. I request you to kindly instruct bank to reverse the wrong charges immediately.