Bank ATM card not receive

We requested to custmer care for the new ATM card on protected December protected where card despatch on protected/protected/protected by speed post away bill number EAprotectedIN my account number-protected, atm charge with debited my account Inr-protected on protected/protected/protected but my card no delivered at home branch & my residents address we have got at my home branch 2 to 3 time but there's not responded properly we have also go to speed post sos branch nathdwara he said me your card delivered to your home branch I am also mailed to Bob Ho branch, home branch, complaint to Bob online complaint number-protected but my complaint is not solved.