We wanted to make modular kitchen so we approached My Gubbi. We said we have a budget of 1.5 Lakh and want to make modular kitchen. She created a design and gave us final quotation of 1.5 Lakh. We liked that and paid booking amount of protectedK. (we did online payment using HDFC. Trnsaction id: protected. On Nov protected, protected) But our horrible experience started from that point. She started delaying the process. We were taking follow up. Then she changed quotation to 1.6 Lakh unilaterally. We did not agree and said we finalized in 1.5 Lakh. She said ok will do it in 1.5 only (see whatsapp chat). Then she started coming up with different excuses. We visited her in person and she was like remove this unit, that unit etc. Else I cannot do in 1.5. In the mean time we went through her reviews and found out she does this will all clients. Realizing it will become only worse from here, we asked her to cancel the deal. She said ok she will refund the amount. After many day when we did not get out amount back, we followed up then she said she cannot refund the amount as per agreement. She will make something in protectedK. Since lofts were costing around protectedK we said no problem, make lofts for up. Then she send another quotation for lofts that was around protectedK. Clearly she is trying to take advantage of the fact we have paid her protectedK. We want our protectedK back and dont want to pay her anything now. Clearly knowing that will might provide substandard material to us. Attaching proofs. I have transaction details too.