Hi, I booked my Air Asia flight (pnr: LS1V3V) tickets from Guwahati to New Delhi on 4/protected/protected through Yatra.com. Booking Reference number : protected When I tried to pay through credit card, the payment was successful but the ticket was not booked, so they converted my money to their yatra ecash. Later, due to unforeseen circumstances I had to cancel my tickets and I started pursuing them for the same. Even after pursuing them many times, they delayed the process of cancellation by approximately two weeks. Later, they informed me that my money will not be refunded but will be converted into yatra ecash. After a month of pursual, they they have asked for my bank account details. I furnished those details twice - two months back but they have been sending 'wait for protected day' mails since then. The amount for which they are cheating me is Rs.protected.protected I have been contacting them through their app and email but they send auto-generated sympathetic mails asking to wait for few more days. It has been 4 months and I have still not received my money. Yatra is not rendering any support. Kindly help! Kindly look into the matter. I have been mentally and financially harassed by Yatra.com. I need my money back. I have mailed them many times and shared all the details. Thanks and Regards, Yasir Hamid I wish that my consumer complaint will get resolved soon.