Consumer Sathi is the leading online consumer complain platform offering the best solutions to Indian consumers, to help them resolve their day-to-day consumer complaints.
With the presence of several companies and reputed brands, the consumers today get easily mislead and they find it really difficult to follow the companies regarding their complaint. They do not know the right approach to get their issue resolved. After the consumers lodge their complaint on our website, we connect them to the brand or company from where the purchase was made.
We have both free as well as paid plan for our customers. You can select as per the requirement. However, our premium plans offer you the comprehensive support till your complaint get resolved.
You can make payment through various options:
Yes, the time limit is within 2 years from the days the deficiencies in service/good has arisen.
Yes, only under certain circumstances. If you are able to give a valid reason for the delay, the complaint can be taken up.
We apologize for this, as this request cannot be accommodated. We follow a standard procedure for all our esteemed consumers and do not charge extra money even if consumers get a hefty compensation. The processing fee is standard for all consumers who have lodged their complaint with us.
As soon as you file a complaint on our website with standard payment and required details, a ticket for your complaint is raised and our assigned team will start working on your complaint.
When you file your complaint and complete the payment process online on our website, a ticket against your complaint will be raised and our professional consultant will call you to understand the matter in detail. Later, our representative will contact the brand/company and keep you informed via email, messages, and call. The escalation team will look into the matter and if it requires action, it will guide you to file a legal case.
No, You can track real time progress on you dashboard with all the current and future updates with a status of your complaint. All you need to do is just log in to your account! Also, our representative will keep you updated via emails or call.
We put all possible efforts to offer you the best services but there is no guarantee that your complaint will be resolved. However, most of the complaints are resolved within a few days as no brand or company wants to go through the headache of the legal case and a bad name in the market. Our experience has shown that these companies give a favorable response to genuine complaints. We adhere to a proven 3 step process and ensure that our customers receive the best services from us and their complaints are resolved in the most appropriate manner.
We are known for our high-quality service and great customer satisfaction. However, in case you are not satisfied with our service, you have the freedom to request a refund from us. But remember, you need to do this within 3 days of filing your complaint, and you have to mail us a reasonably convincing explanation for your dissatisfaction & refund. We issue a credit note after making appropriate deductions. In case you have given us false information then no refund would be made.