CONSUMER SATHI is an online consumer complain platform offering service to Indian consumers, to help them resolve their day-to-day consumer complaints.What service does CONSUMER SATHI provide?
Consumer today are easily mislead and it has become difficult for them to keep following the companies / brands regarding their complaint and reach the right person to resolve the issue. After the consumers lodge their complaint on our website, we connect them to the brand or company from where the purchase was made. We also continue to intimate the consumer about the status of progress.Are the services from CONSUMER SATHI chargeable?
We solve your complaints and provide you the best solution we can in a minimal time period.How can I make the payment for CONSUMER SATHI services?
The payment can be made via VISA/ Master credit card, debit cards or net banking.Is there any time limit for filing a complaint?
Yes, the time limit is within 2 years from the days the deficiencies in service/good has arisen.Can the time limit be extended?
Yes, only under certain circumstances. If you are able to give valid reason for the delay, the complaint can be taken up.Can the payment be made after the complaint is resolved?
We apologize for this, as this request cannot be accommodated. We follow a standard procedure for all our esteemed consumers and do not charge extra money even if consumers get a hefty compensation. The processing fee is standard for all consumers who have lodged their complaint with us.When will CONSUMER SATHI start working on my complaint?
The minute you file a complaint on our website and pay the required fee a ticket against your complaint is raised and our assigned team will call you and start working on your complaint.What will happen after I pay for CONSUMER SATHI services?
When you file your complaint and complete the payment process online on CONSUMER SATHI website, a ticket against your complain will be raised and our consultant will call you to understand your complaint in detail. After knowing the matter, our representative will contact the brand/company and keep you informed via email, sms, and phone. The escalation team will look into the matter and if it requires action, it will guide you to file a legal case.Do I have to contact CONSUMER SATHI for updates every time?
From the 1st day onwards, our representative will provide regular updates via email, SMS or Call. We try our best to solve the complaint in 14 days but sometimes it takes longer as the company takes more time to respond. At the end of the 14 working days, the CONSUMER SATHI representative will send you the complaint documents with all details and close the ticket.Does CONSUMER SATHI give a guarantee that it will resolve my complaint?
CONSUMER SATHI provides its best services and puts in all possible efforts. But Kindly note there is no guarantee that your complaint will be resolved. No brand or company wants to go through the headache of legal case and bad name in the market. Our experience has shown that these companies give a favorable response to genuine complaints. We adhere to a proven 3 Step CONSUMER SATHI Process and ensure that our customers receive the best services from us and their complaints are resolved in the most appropriate manner. We also work towards achieving higher success rates and higher consumer satisfaction.Do you have a refund policy?
CONSUMER SATHI vouches on its foundation of service quality and customer satisfaction. However, if you are dissatisfied with the CONSUMER SATHI Work Process, you have the freedom to request for a refund from us. This has to be done within 3 days of filing your complaint, and you have to mail us a reasonably convincing explanation for your dissatisfaction & refund. We issue a credit note after making appropriate deductions. In case you have given us false information then no refund would be made.