In this, technology-driven era the internet is becoming a more vital part of our daily lives. Our dependence on technology is visible by the fact we use internet for most of our tasks weather that could be for shopping or ordering food boarding taxis the list goes on and on. With initiatives like “Digital India” the use of internet technology is seeping even at the grassroots level.
Internet with its various forms such as net banking, mobile wallet services, and e-wallets is changing the banking industry. Online payment platforms provide the ease of making transactions at the comfort of the user and the new age security and fraud prevention features make them an ideal choice. Apart from being convenient this method also allows the government to maintain better transparency thus reducing illegitimate cash flow or black money into the economy.
Mr. Krishnan wanted to make a payment of Rs.9000 with the help of a famous digital payment wallet service. He sent the money through the app the money was debited from Mr. Krishnan's account but the same didn’t credit in the receiver’s account. He tried to confirm but there was no reply for the same. Both the banks and the customer support from the digital wallet company didn’t help him in his concern. He later made us aware of the fact that he tried to contact the involved parties more than 80 times but couldn’t get any solution.
He filed a consumer complaint with us and within no time our team got on the case. We contacted him to understand the details. We sent the bank and the payment company official intimidation stating his issue and the contact details and within 48 hours he got his money back into his account.
File your consumer complaints at consumersathi.com to the quick and hassle-free solution to your consumer complaints. Our expert team of executives and lawyers will assist you with your complaint and try to provide the best possible resolution for the same.