In this, technology-driven era internet is becoming a more
vital part of our daily lives. Our dependence on technology is visible by the
fact we use the internet for most of our tasks weather that could be for shopping or ordering food boarding taxis the list goes on and on. With initiatives like
“Digital India” the use of internet technology is seeping even at the
grassroots level.
Internet with its various forms such as net banking, mobile
wallet services, and e-wallets is changing the banking industry. Online payment
platforms provide the ease of making transactions at the comfort of the user
and the new age security and fraud prevention features make them an ideal
choice. Apart from being convenient these methods also allow the government to
maintain better transparency thus reducing illegitimate cash flow or black
money into the economy.
Mr. Krishnan wanted to make a payment of Rs.9000 with the
help of a famous digital payment wallet service. He sent the money through the
app the money was debited from Mr. Krishnan account but same didn’t credit in
the receiver’s account. He tried to confirm but there was no reply for the
same. Both the banks and the customer support from the digital wallet company
didn’t help him in his concern. He later made us aware of the fact that he
tried to contact the involved parties more than 80 times but couldn’t get any
solution.
He filed a consumer complaint with us and within no time our
team got on the case. We contacted him to understand the details. We sent
the bank and the payment company official intimidation stating his issue and
the contact details and within 48 hours he got his money back into his account.
File your consumer complaints at consumersathi.com to a quick
and hassle-free solution to your consumer complaints. Our expert team of
executives and lawyers will assist you with your complaint and try to provide
the best possible resolution for the same.