We all are well aware of the excitement that a person gets when he purchases his dream car. The moment he looks at his soon to be ride fills his mind with thrill and happiness. The wait from booking your car and getting its keys in your hand might be of few days but for the owner, it seems like it is an eternity.
Something like this happened with one of our clients Mr. Deepak. He bought a new car from it was his first car so the amount of happiness and excitement was not expressible. When he got his new set of wheels he decided to take it on a long drive just as anyone would do. After all, its the result of one's hard work.
Mr. Deepak was with his family on a family trip when matters came to be worst. After driving for around 500 kilometers he noticed something odd with his new car and eventually his car stopped. The engine never started again. Deepak was stranded with his family in the middle of nowhere. Fortunately, he was able to find a mechanic and upon his inspection, it came out that indeed his car engine was faulty and would take hefty repairs to get up and running.
Deepak was taken aback he could not believe it he told the mechanic it's a new car but the fact was a fact. The mechanic estimated around Rs 70000 for the cost of repairs this further added to Deepak's agony. Somehow he and his family reached their place. This marked the beginning of a long fight for him.
The very next day he tried to contact the car dealer hoping to get his problem fixed he demanded either refund with interest or replacement of his new vehicle. But the company didn't acknowledge his demands. Deepak was caught between endless emails to various executives of the company only to get a disappointing result. Having been tried everything Deepak lost all hope and decided to lodge a consumer complaint.
While browsing the internet Deepak came across our site www.consumersathi.com he logged on and took a look at few of our many success stories where we have helped the consumer get his complaint resolved. This encouraged him to file a complaint with us and within no time his complaint was registered.
Our legal team contacted him and gave him assurance of getting his demands fulfilled. A well -written intimation explaining his grievances was sent to the top management of the company along with the further course of legal action. The intimation worked and the replacement of his engine was fast-tracked. Lastly, Deepak took a sigh of relief.
We at www.consumersathi.com are indulged in providing a quick and hassle-free solution to the problems of our clients with total commitment. Our team of legal experts will guide you in each and every step and will take care of all the necessary formalities and other processes. .The government portals or websites are unable to provide quick and prompt relief to aggrieved consumers. Consumersathi tries to bridge the gap between the consumers and the government consumer justice machinery.