On th June Anushka filed a complaint with us on our website www.consumersathi.com. She had bought an Asus laptop from the online shopping platform www.flipkart.com . A few days after buying the laptop she faced issues with it. The primary concern of her consumer complaint was the unusual draining of battery realizing this she put up a complaint on www.flipkart.com .
She demanded a replacement for her laptop as it was a new one. Being in touch with their customer executives but for her disarray, there was no helpful reply or support provided to her. Eventually, her complaint was closed from the company. She used Twitter to communicate with the company.
We at www.consumersathi.com keep an eye on our social media platforms and seeing her trail of communication with them. Our social media team contacted her and within no time she filed her free consumer complaint at our website. Her complaint consisted of minimal but all the necessary details along with her problem.
After filing her consumer complaint our legal team contacted her to exactly know the details of her concern and provide her the course of action. An official intimation on behalf of Anushka’s complaint was sent by our legal team. It usually takes up to 48 hours to hear back from the concerned company.
Asus India acknowledging the intimation sent to them from our side accepted that the laptop was indeed faulty and its battery was draining unusually. Anushka’s complaint was reopened. And Asus was ready to get her a replacement for her faulty laptop.
This is one of our many success stories where we have helped a frustrated consumer get their problem heard and helped them get a satisfactory solution for their problem. The Indian consumer is being aware of its rights and the machinery that has been placed that has been put in order to resolve their grievances.
We at www.consumersathi.com are indulged in providing quick and hassle-free solutions to the problems of our clients with total commitment. Our team of legal experts will guide you in each and every step and will take care of all the necessary formalities and other processes. .The government portals or websites are unable to provide quick and prompt relief to aggrieved consumers. Consumersathi tries to bridge the gap between the consumers and the government consumer justice machinery.