The Consumer Protection Bill 2019 has been seen as a milestone step in making the marketplace more consumer eccentric. The Bill has focused on two primary objectives that is the empowerment of consumers and the precise and focused implementation of government policies.
The Consumer Protection Bill with its changes has revolutionized the way consumers can approach the consumer form and get the complaints resolved. These changes are new age and address the challenges faced by the consumer forum earlier. The setting up of Central Consumer Protection Authority to protect, promote and enforce the rights of consumers as a class, and prevent violation of consumers' rights under this Act.
Procedure to file a consumer complaint in 2019
There are some of the steps that are needed to take care of while filing your consumer complaint.
Now you can file your complain digitally from anywhere. You just need a laptop and a working internet connection. The consumer protection bill has made a provision to file a consumer complain digitally encouraging more and more people to file their complaints. Don’t forget to mention your grievance in detail and filing out all the important details.
The consumer forum has been obligated to either accept or reject a complaint within the time span of 21 days. This will increase transparency in the working of the consumer forum. If a complaint is rejected from the forum then it also has to state the reason for the same.
When the consumer forum accepts your complaint then it will give you a date of hearing. There is a list of formalities and documentation that is needed to be fulfilled while presenting your case in the consumer forum.
“Read our blog on- “The formalities and procedure required to file your consumer complaint.”
The Consumer Forum is catering to the demands of the consumers and providing new and improved provisions so that consumer justice is accessible to all. These changes are mentioned in the Consumer Protection Bill 2019 and these haven’t been come into force and probably be executed by the next year.