Mr. Krishnan launched a complaint against a popular digital wallet. He was facing a lot of trouble in getting his Rs. 9000 which was deducted on 7th December from his account and it didn’t credit into receiver’s account. However, the app was showing that the transaction was successful. He contacted the bank branches and got to know the real issue happened through the digital wallet. He reached more than 80 times to the customer support team of the app but no one was giving the satisfying response. After trying all the possible methods, he contacted Consumer Sathi with a proof of his transaction details. We helped him to get their amount of INR 9000 returned into their account within a stipulated time.