Mr. Amit purchased a washing machine from a renowned brand on Oct 10, 2018 with warranty till Oct 10, 2020. His complaint was about two issues; one was the noise level and vibration problem which was resolved but occurred again. The second issue was with the drum that got unpolished after running a clean drum program. When he approached the service provider with service request ID no. he was told that he might have used some cleaning chemical powder in the drum while running a clean program. However, the machine was run in the clean program with water only on 90-degree temp which is a standard function of the machine. We helped him to get proper assistance and fast-tracking resolution for replacement of drum at free of cost with 6 months extended warranty.