Gather Information and Make Sure the Filed Consumer Court Complaint is Heard

If you feel cheated after purchasing a product or service and are planning to go to the Consumer Court, know that instead of approaching the consumer courts directly, it is more effective to file a complaint with an Online Consumer Forum. Yes, consumer court complaint is the wisest decision to make, however, it is important that you follow our detailed checklist, which will give you fair chances of being heard and quick and desired response to your complaint.

Step 1 – Before initiating the complaint procedure

Before you actually initiate the complaint procedure it is important that you invest quality time to go through the steps mentioned below. This will help in keeping your focus on the genuine issues and on what you want as the response to your complaint:

What is wrong?

1) What defect is there in the product or service?
2) Write these defect points in detail, so you have them clear in your head?

What are your rights?

Make sure you gather information on your rights from fair trading or consumer affairs website i.e. from government official websites. It is important to make this search from a reliable source, if not the government website, as there are multiple forums available online, however not all provide reliable and up-to-date information.

If your issues are somehow complicated and involve a lot of money, it is a good idea to opt for some legal advice. For some hiring a legal help might be an expensive affair but it might also save a lot of money in the long run.

What do you want?

This is very important, as this is the sole purpose of filing a complaint:

1) Do you want the company to pay a refund, a repair or a replacement? This also depends on the nature of the defect.
2) Do you want the company to release an apology? At times, the defected product hurt consumer’s sentiments and the consumer files a complaint just to make the company aware of this and make sure the same is not repeated for others.

What documents do you have?

Make sure you gather all the documents with regard to product or service purchase, like receipt or invoice, photos, original packaging, letters or emails.

Make quick notes on:

  • date of product or service purchased
  • date when the problem first occurred
  • what all efforts you have made so far
  • conversations – who, when, where, what has been said
  • any reference numbers.

Do not waste time

It is important to react promptly. The earlier you try to fix the issue, the more likely are your chances of getting the desired response.
Stop using the faulty product, if you try to make it work, it is likely that you are making a situation worse.

Step 2 – Complain To the Company

  • Usually, the consumer can get a long way if he/she directly start the conversation with the company itself.
  • Be respectful.
  • Explain to the concerned person what has occurred and what are your expectations.
  • Mostly the customer care executive doesn’t have many authorities, so if you are not satisfied with the solution provided, ask them to connect with the senior officials.
  • Try not losing your calm.
  • Make notes or record the conversation.

What if all that mentioned above doesn’t work?

If as a distressed consumer you are not getting any satisfactory solution from the company, it is time to make a formal consumer court complaint on an online consumer complaint portal. These portals are easy to operate and filing consumer complaint here is quick and easy. There will be a minimal cost involved in the overall procedure.

Remember the saying “Don’t throw good money after bad”.

So, its time you take charge and gather information necessary to file a consumer complaint.

Online Consumer Forum And Its Support To Consumers

Online forums are equally important for brands and consumers as they allow both of them to interact with each other. Giving the chances to speak to the customers, online forums help companies to know about the flaws and troubleshoot the same as well as enhance their products and services. The consumer forums online provide a range of tools and solutions including message board forum, chat, and instant message support. Community members join the forum and make the most of these tools to connect with a particular brand or company. You can have below advantages of making an Online Complaint Against Company through forums.

Alert and approachable services

With more facts and information accessible from various sources, you can learn, observe, forestall and reply to diverse requirements. By following a precise and organized method, clienteles can find their problems noted and resolved soon. The groups have expert specialists who are familiar with the consumer guidelines and regulations, so they take proper steps and aid in fast resolution.

Client research

The online medium also offers an ideal platform to aid consumers to write their feedbacks and reviews on specific products and solutions by big and small companies. The community members and groups can also guide other customers through their awareness posts and critical remarks.

Inexpensive marketing networks

The online consumer forums act like the practical efficient channels to provide information on present and forthcoming products to customers. Also, they provide companies and brands ideal ways to improve their products by reading their customers’ comments and reviews of their products.

An effortless procedure for filing complaints

These online forum groups also aid customers with simple methods of complaint filing. Users just need to fill a form with particular information and the problems they face in products and services, later submit the correctly filled form to the website.

Make better decisions

Consumers can use the achieved details in the best possible way and learn to decide better when buying a product or solution. Also, they will understand about the better services in the marketplace through a conversation on the online medium. By getting familiar with a positive product and company in the marketplace, clienteles can make a great choice when buying a product.

Consumer Sathi allows consumers to file Online Complaint Against Company. Offering services to the Indian customers, the online platform aids consumers get their common issues and complaints resolved. The experts from the online forum also guide customers on how to file customer complaint. In addition, Consumer Sathi also offers guidance to clients and visitors by offering valued information on Indian consumer laws, consumer rights, Govt. regulatory agencies, Indian consumer court and consumer complaints and procedure.